rk99 Terms & Conditions

1. Introduction

Welcome to rk99, Bangladesh's trusted online betting and casino platform. These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Player") and rk99 ("Platform", "We", "Us"). By creating an account, accessing, or using any feature of the rk99 platform, you acknowledge that you have read, understood, and fully agreed to be bound by these Terms.

These Terms apply to all services offered through rk99, including cricket betting, live casino games, slots, crash games, lottery, and all other wagering products available on the platform. If you do not agree with any part of these Terms, you must immediately cease using the platform.

2. Eligibility and Age Requirements

To register and use rk99, you must satisfy the following eligibility criteria without exception. rk99 enforces a strict eligibility policy to ensure a safe and compliant environment for all players.

• You must be at least 21 years of age. Players under 21 are strictly prohibited from registering or wagering on rk99.
• You must be a resident of Bangladesh or otherwise legally permitted to access online gambling services in your jurisdiction.
• You must provide accurate personal information during registration. Providing false details constitutes a violation of these Terms and may result in permanent account termination.
• You must not be a previously banned or excluded user of rk99. Re-registration following a ban is strictly prohibited.

rk99 reserves the right to request documentary verification of eligibility at any time, including official government-issued identification. Failure to provide adequate verification within a reasonable timeframe may result in account suspension pending review.

3. Account Registration and Management

Each user is permitted to hold only one active account on rk99. Duplicate accounts are strictly prohibited and will result in all associated accounts being closed and any balances forfeited. rk99 uses automated and manual systems to detect multiple accounts linked to the same individual.

Password and Security

You are solely responsible for maintaining the confidentiality of your account credentials. rk99 will never ask you to share your password via email, chat, or telephone. You must notify our support team immediately if you suspect any unauthorized access to your account.

• Use a unique, strong password of at least 8 characters combining letters, numbers, and symbols.
• Enable two-factor authentication (2FA) where available for enhanced account protection.
• Never share your login credentials with third parties, including friends or family members.

KYC Verification

rk99 may require Know Your Customer (KYC) verification before processing withdrawal requests or upon reaching certain transaction thresholds. Required documents may include a national identification card (NID), passport, or driver's licence issued by a competent Bangladesh authority. All submitted documents are handled with strict confidentiality in accordance with our Privacy Policy.

4. Deposits and Withdrawals

All financial transactions on rk99 are processed in Bangladeshi Taka (BDT). rk99 supports a range of local payment methods to provide maximum convenience for players in Bangladesh. All deposits and withdrawals are subject to the limits and processing times described in this section.

Deposits

rk99 accepts deposits via the following locally trusted payment channels:

• bKash — The minimum deposit via bKash is ৳500. Funds are credited to your account instantly upon successful transaction confirmation.
• Nagad — Deposits via Nagad follow the same minimum threshold of ৳500 and are processed in real time.
• Rocket — Rocket transactions are accepted with a minimum deposit of ৳500.
• Additional payment partners including Upay and select bank transfer options may be available. Check the cashier section of your account for the current list.

Withdrawals

Players may request withdrawals subject to the following conditions:

• The minimum withdrawal amount is ৳500. Requests below this threshold will not be processed.
• Withdrawals are processed within 24 hours during business days. Processing may take longer during public holidays including Eid, Durga Puja, or national observances such as Victory Day.
• Withdrawal requests require KYC verification to be completed. rk99 reserves the right to delay or decline withdrawals where suspicious activity is detected or where documentation is outstanding.

5. Bonuses, Promotions, and Wagering Requirements

rk99 offers various promotional incentives to its players, including welcome bonuses, reload bonuses, free spins, cashback offers, and event-specific promotions tied to cricket tournaments such as BPL, IPL, and T20 World Cup matches. All bonuses are subject to the following general terms:

• Each bonus offer carries a specific wagering requirement, expressed as a multiple of the bonus amount (e.g., 20x rollover). Bonus funds and associated winnings may not be withdrawn until the rollover condition has been fully satisfied.
• Bonuses are credited to your account in accordance with the specific promotion terms. rk99 reserves the right to amend, suspend, or withdraw any promotional offer without prior notice.
• Free spins are valid only on specified slot games and expire after the period stated in the individual promotion. Expired free spins are forfeited without replacement.
• Bonus abuse, including collusion between accounts, matched betting using bonus funds, or exploitation of system errors to generate illegitimate winnings, is strictly prohibited. rk99 may void all affected winnings and close implicated accounts.
• Players must opt in to specific promotions where required. Bonuses will not be applied retroactively to deposits made prior to opting in.

Full details of each active promotion, including applicable wagering requirements, eligible games, minimum deposit thresholds, and expiry dates, are published on the respective promotion pages within the rk99 platform.

6. Betting and Gaming Rules

All bets placed on rk99 are final once confirmed. Players are responsible for verifying the accuracy of all wager details — including the event, market, odds, and stake — before confirming any bet. rk99 accepts no liability for bets placed in error by the user.

Cricket Betting

rk99 offers an extensive range of cricket betting markets covering BPL, IPL, ICC T20 World Cup, Asia Cup, Bangladesh Tigers home and away series, and other international fixtures. Settled odds and results are determined by the official scorecards published by the relevant cricket governing body. In cases of match abandonment, cancellation, or any dispute arising from ambiguous outcomes, rk99 applies standard market settlement rules. Dead heat rules apply where relevant.

Casino and Slot Games

All casino games, including live casino tables, slots, and crash games, are powered by certified third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. These providers operate under internationally recognised fair play certifications and RNG audits. rk99 does not alter RTP settings for individual players. The following additional rules apply:

• Players must ensure a stable internet connection before commencing any live casino session. rk99 is not liable for disconnections occurring mid-game due to the player's own connectivity issues.
• In the event of a game malfunction or software error resulting in an incorrect outcome, rk99 reserves the right to void the affected round and refund the applicable stake to the player's account.
• Maximum winnings per single game session may be subject to platform-defined caps. Any winnings exceeding the stated cap will be adjusted to the maximum permissible amount.

7. Responsible Gaming

rk99 is strongly committed to the promotion of responsible gaming among all users. We recognise that while the vast majority of players enjoy our platform recreationally, a small number of individuals may develop problematic gambling behaviour. rk99 provides the following tools to help players maintain control: self-exclusion (temporary or permanent account closure), deposit limits (daily, weekly, or monthly caps on deposits), session time reminders, and cooling-off periods. To activate any of these features, please contact our support team directly via the email address provided on this platform.

If you believe your gambling activity is causing harm to yourself or others, we strongly encourage you to seek professional support. rk99 recommends reaching out to qualified counselling services available in Bangladesh. Players aged under 21 must not use this platform under any circumstances. For responsible gaming guidance, please visit our dedicated Responsible Gaming page.

8. Account Suspension and Termination

rk99 reserves the right to suspend, restrict, or permanently terminate any user account at its sole discretion. Circumstances that may lead to suspension or termination include, but are not limited to:

• Provision of false or misleading information during registration or KYC verification.
• Suspected fraudulent activity, including money laundering, chargeback abuse, or use of stolen payment credentials.
• Operating multiple accounts, or allowing third parties to operate your account on your behalf.
• Use of automated software, bots, scripts, or any technical exploit to gain an unfair advantage over the platform or other players.

Upon permanent account closure, any pending withdrawals of legitimately won funds will be processed in accordance with standard withdrawal procedures, provided no outstanding disputes or investigations are pending. rk99 reserves the right to withhold funds where fraud or terms violation is suspected pending the outcome of an internal or external investigation.

9. Intellectual Property

All content on the rk99 platform — including but not limited to the brand name, logo, website design, graphics, game interfaces, written content, software, and compiled databases — is the exclusive intellectual property of rk99 or its licensed content providers. All rights are reserved. Unauthorised reproduction, distribution, modification, or commercial exploitation of any rk99 content is strictly prohibited and may give rise to civil or criminal liability under applicable law.

Users are granted a limited, non-exclusive, non-transferable licence to access and use the rk99 platform solely for personal, non-commercial recreational purposes in accordance with these Terms. This licence does not constitute a transfer of any ownership rights and may be revoked at any time by rk99 without notice.

10. Limitation of Liability

To the fullest extent permitted by applicable law, rk99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruption, computer damage, or system failure, even if rk99 has been advised of the possibility of such damages.

rk99's total aggregate liability to you for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by you into your account in the thirty (30) days immediately preceding the event giving rise to the claim. Nothing in these Terms shall limit rk99's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

11. Governing Law and Dispute Resolution

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to rk99's operating jurisdiction. In the event of any dispute between rk99 and a user, rk99 encourages resolution through direct communication in the first instance. Users may contact our support team via the email address provided on this platform. If a dispute cannot be resolved through direct communication, both parties agree to submit to binding arbitration before pursuing any other legal remedy. Nothing in this clause prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.

12. Amendments to These Terms

rk99 reserves the right to revise, update, or replace these Terms at any time and for any reason. Revised Terms will be published on this page with an updated effective date. It is the responsibility of each user to review these Terms periodically. Your continued use of the rk99 platform following the posting of any changes to these Terms constitutes acceptance of those changes.

Where a change to these Terms is material — for example, a change that significantly affects your rights or obligations — rk99 will make reasonable efforts to notify registered users via platform notifications or email communication prior to the change taking effect.

13. Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, or if you wish to exercise any of your rights under these Terms, please contact our support team. We aim to respond to all enquiries within 48 hours during standard business hours (Bangladesh Standard Time, UTC+6).

Email: [email protected] (plain text — not a clickable link). Our team is available 7 days a week to assist with account queries, payment issues, bonus disputes, and responsible gaming support.