rk99 Privacy Policy

1. Introduction

Welcome to rk99. This Privacy Policy explains how rk99 ('we', 'us', or 'our') collects, uses, stores, and discloses information about you when you access or use our website and services available at rk99.vin (the 'Platform'). By using the Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

This Privacy Policy applies to all users of rk99 from Bangladesh and governs data collection through all channels including account registration, deposits, gameplay, customer support interactions, and marketing communications. We encourage you to read this document carefully before using our services.

2. Information We Collect

We collect various categories of personal information to provide you with a secure, personalised, and legally compliant gaming experience. The categories of information we may collect include:

• Identity information: full name, date of birth, username, and a copy of a government-issued identification document where required for account verification.
• Contact information: email address, phone number, and residential address (city, district, Bangladesh).
• Financial information: transaction history, deposit and withdrawal amounts in Bangladeshi Taka (৳), and payment method identifiers (e.g., bKash, Nagad, Rocket wallet numbers — stored in masked form only).
• Technical information: IP address, device type, browser type and version, operating system, and approximate geolocation data.
• Usage and behavioural data: pages visited, games played, betting patterns, session duration, and interactions with our cricket betting and casino features.
• Communications data: support tickets, chat transcripts, emails you send to us, and responses to surveys or promotions.

3. How We Use Your Information

rk99 processes your personal data only for clearly defined and legitimate purposes. We will never sell your data to third parties for their own marketing use. The specific purposes for which we use your information include:

• Account management: creating and maintaining your rk99 account, verifying your identity, and administering your login credentials.
• Service delivery: processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods in Bangladeshi Taka; delivering winnings; and enabling gameplay across cricket betting, live casino, slots, and crash games.
• Fraud prevention and security: monitoring transactions and account activity to detect suspicious behaviour, prevent fraud, and safeguard player funds.
• Legal compliance: fulfilling obligations under applicable laws, including age verification (21+), responsible gaming requirements, and responding to lawful requests from competent authorities.
• Customer support: responding to your queries, resolving complaints, and providing assistance with payment issues or account problems.
• Marketing and personalisation: sending you relevant promotions (e.g., BPL season offers, Eid bonuses, IPL specials) and personalising your platform experience — subject to your communication preferences, which you may update at any time.

4. Data Sharing and Disclosure

rk99 does not sell, rent, or trade your personal information. We may share data only in the limited circumstances below:

• Trusted service providers: payment processors (bKash, Nagad, Rocket, Visa, Mastercard), game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi), and technology partners who act as data processors under strict contractual agreements and are permitted to use your data only to perform services on our behalf.
• Legal and regulatory requirements: if required by law, court order, or government authority, we may disclose information to the extent strictly necessary to comply with such obligations.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity, and you will be notified via our Platform in advance.

In all cases, we require any recipient of your data to maintain confidentiality and use it only for the specific purpose for which it was shared.

5. Cookies and Tracking Technologies

rk99 uses cookies and similar technologies (local storage, session tokens) to operate core Platform features, remember your preferences, maintain your login session, and analyse how users interact with our services. Essential cookies are necessary for the Platform to function and cannot be disabled. Analytical cookies help us understand usage patterns so we can improve our cricket betting experience, slots lobby, and payment flow.

You may configure your browser to reject non-essential cookies; however, doing so may affect certain Platform features. By continuing to use rk99 after reviewing this notice, you consent to our use of cookies as described herein.

6. Data Security

We implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure hashing of passwords, restricted access controls for staff, and regular security audits of our platform infrastructure.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We encourage you to use a strong, unique password for your rk99 account and to log out after each session, particularly when using shared or public devices.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required to meet legal, regulatory, or accounting obligations. For active accounts, data is held for the duration of the account relationship. Upon account closure, we will retain certain records (such as transaction history and identity verification documents) for a minimum of five (5) years to comply with applicable legal requirements. After the applicable retention period expires, your data will be securely deleted or anonymised.

8. Your Privacy Rights

As a user of rk99, you have the following rights concerning your personal data. To exercise any of these rights, please contact us at the email address provided at the end of this document.

• Right of access: you may request a copy of the personal data rk99 holds about you.
• Right of rectification: you may request correction of inaccurate or incomplete personal data.
• Right of erasure: subject to legal retention requirements, you may request deletion of your personal data when it is no longer needed for the purposes for which it was collected.
• Right to restrict processing: you may ask us to limit how we use your data in certain circumstances, for example while an accuracy dispute is under review.
• Right to withdraw consent: where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

We will respond to your request within thirty (30) days of receipt. We may need to verify your identity before processing your request to protect your account from unauthorised access.

9. Third-Party Services and Links

rk99 integrates with trusted third-party game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming) and payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) to deliver our core services. These providers operate under their own privacy policies and security frameworks. We recommend reviewing their respective privacy policies before engaging with their services. rk99 is not responsible for the data practices of third-party providers once data is transmitted to their systems in connection with service delivery.

10. Minors and Age Restriction

rk99 is strictly an adults-only platform. Our services are available exclusively to individuals aged 21 years and above. We do not knowingly collect, store, or process personal data from persons under the age of 21. If you believe a minor has registered on rk99 or provided personal data to us, please contact us immediately at [email protected] and we will take prompt action to remove the account and delete all associated data. Parents and guardians are encouraged to use parental control tools to prevent underage access to gambling platforms.

11. Changes to This Privacy Policy

rk99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of rk99 after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with any modification, you must discontinue use of the Platform and may request account closure by contacting support.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rk99 handles your personal data, please contact our Privacy team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Response time: within 2 business days.